Three Years in Call Center Industry

Its been less than three years that I have worked in the call center industry, it started November 2006 with Incoho Philippines Inc, and ended on October 2009 at 24/7 Customer Phils. Three years of precious experiences with friends, colleagues, acquaintances and bosses, bits and pieces that I have learned from all of them, from every situation I dealt with, and now I’m writing this at least to summarize what have happened.

It took me three years to realize what it is that I really want in my life, and working in this Industry have helped me land on that insight. Well, honestly, I cannot say this applies to everybody, but when you are earning money and you don’t have any vision of your future, its either you waste money on some luxuries and vices and just live for the present. This kind of attitude went on for nearly two years, together with friends who basically have the same mindset as me way back then, I love them all, to mention Robe and Jamela and Irisk of course, and Brenda. And I know that all of us will take different journeys, diverse struggles and escapades, and we will all survive. And we will always be friends. Until now, I feel a bit homesick remembering what we’ve shared during Incoho Days.

I decided to leave Incoho because I want a dayshift job, with almost the same pay. And I landed on an Australian Acct – Optus CS, an agent, I was part of the team I was with since training, including my Team Leader – Rez Santos. It was fun, but I admit, it’s a bit stressful, comparing this with the job that I handled in Incoho (well, thanks to the caring supervision of Sir Dino at Incoho). I had some challenges in 24/7, but sooner I was able to resolve it with the help of my TL, and I finally esteemed all my teammates. This company can give real party if an occasion is to be celebrated, Halloween, Xmas Party and Anniversary, name them, I enjoyed them all. After a year, I was promoted to be a SME (Subject Matter Expert).

And yesterday, October 06, 2009, it all ended. It felt like I’m stepping into another era of hopeful visions for my future and I just can’t help but wonder, what lies ahead might be bleak, but for sure it’ll lead me to a path of guided certainty.